Express Service - Terms & Conditions

SYDNEY/CANBERRA EXPRESS SERVICE - TERMS & CONDITIONS

All bookings on Murrays route services are subject to the following terms & conditions as of 16th January 2012;

Booking conditions

All bookings are non-refundable. Photo Identification in the form of a licence or passport (including concessions, seniors & student ID) may be requested when boarding the coach. All bookings are non-transferable to another persons. If the passenger fails to board the coach, the fare will be forfeited.

Fare Types & Conditions

All fares are subject to change without prior notice.

• Adult- Any person over the age of 14 years with no applicable concession or student identification card.
• Pensioner/Concessions/Seniors- Australian government issued pension/concession & senior card holders.
• Student- 15 years old & above. Students over the age of 15 years require proof of age identification in the form of Australian Student ID card or birth certificate. Students over the 18 years require Photo Identification in the form of a licence or passport as well proof of Australian Student/University identification card.
• Child- Child fare applicable for 2 -14 years & must be accompanied by a paying adult (over the age of 18 years).
• Infants (under 2yrs)- Infants under 2 years of age may travel free of charge if accompanied by a full fare paying adult. A infant will travel free of charge as they will not occupy a seat. Should a infant require a seat, the applicable child rate will be charged.
• Unaccompanied minor policy- Children under the age of 15 years are not permitted to travel unaccompanied on any Murrays Australia service. All children under the age of 15 must be accompanied by a paying adult (over the age of 18+ yrs) Proof of age for the accompanied person must be shown on departure if no identification is provided travel may be refused for both passengers. The person accompaning the child under the age of 15 yrs old must accept full responsibility for the child during the journey.

Change a booking conditions & fees

All bookings can be changed up to 2 hours prior to the original booking either online or by calling our booking office (7am 6pm, 7 days a week). Changes to travel dates & times can only be made online.  Changes to your pick up and drop off destinations can only be made by calling our booking office between  7am – 6pm, 7 days a week on 13 22 51. All changes to a bookings are subject to change a booking conditions and fees.   (Refer to Change a Booking conditions & fees below)

• Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
• Phone/ Email/In-person Counter change fees - $20 per person/trip

Discounted web fares are only available when you book online at murrays.com.au & are subject to availability.

Flexible fares can be changed once to another service up to 2hrs prior to departure at no additional cost. All additional changes are subject to Change a Booking conditions & fees.

Manage & Change a booking online

• Changes can only be made to the date & time for travel online. 
  Changes to the pick up & set down destinations can not be made online.

Departures

All coaches commence loading 30 mins prior to departure at the Canberra Jolimont Centre & Sydney Central Station. All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes of the departure time your fare & seat will be forfeited.

Bookings are essential for Sydney International Airport pick up and drop offs as Murrays will only stop to pick up & drop off passengers where a booking has been made. We recommend passengers be at scheduled stop and check in luggage with driver 10 minutes prior to departure.

Bay 26-28, Arrivals (Meet at Bay 27 in Coach Bay Area),
International Terminal (T1), Sydney International Airport

Seating Allocation

Allocated seating is not available & seating is based on a first come first served basis.

Timetable & Travel Conditions

All schedules are correct at the time of placement on the website. Murrays services operate subject to passenger demand & availability. The company reserves the right to alter the schedules as it deems necessary. Whilst every effort is made to maintain the timetabled service, no responsibility will be taken for inconvenience due to delayed service and any additional cost or expenses. Travel duration times are subject to change due to traffic & weather conditions. Murrays highly recommends that when making travel plans that you ensure that a contingency is in place for unforeseen circumstances that may occur which is out of our control.

Passenger Behaviour

Murrays reserves the right to refuse travel or remove any passenger from the coach who is behaving in a disruptive or inappropriate manner. Smoking & the consumption of illicit drugs & alcohol is strictly prohibited onboard the coach & are in line with federal & state government regulations.

Dress Standards

All passengers must comply with a minimum of dress standards which includes a shirt, shorts/trousers/skirt and footwear.

Food & Beverages

Eating on the coach is permitted but, for the comfort of other passengers, we do not allow hot drinks or hot food as the odour quickly spreads throughout the coach. Non-alcoholic drinks are permitted but for safety purposes no drinks in glass bottles are allowed on board. The consumption of Alcohol is not permitted on board the coach.

Passengers requiring Special Travel arrangements

Passengers that required to travel with a mobility aid are asked to contact our booking office on (61) 13 22 51between 9am 5pm, 7 days a week to assist with your travel plans or forward an email to reservations@murrays.com.au

Passengers who have a medical condition is it recommended that should you require assistance throughout your journey that a carer/chaperone accompanies them on their journey. In the event that a passenger becomes ill during their journey the appropriate emergency services will be contacted and the continuation of travel will be determine by the emergency services personnel. Our coach drivers are not trained or permitted to administer any medicines or perform medical tasks.

If you need more information, please contact our booking office on 13 22 51between 9am 5pm, 7 days a week or forward an email to reservations@murrays.com.au

Passengers who are unable to travel alone & requires assistance must travel with a carer or chaperone. Coach Drivers/staff are only permitted to provide basis assistance & are unable to assist with access to facilities, administer medicines & any medical procedures.

Luggage

The company accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever. We recommend that personal travel insurance is obtained when making your travel arrangements.

The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 32 kgs) and one small carry on bag is able to be taken onboard the coach and must be able to be placed underneath the seat in front or above in the overhead baggage area. Anything in excess of this is subject to the following additional charges:

• Extra Suitcase/Bag weighing no more than 32kg - $10 per additional bag
• Surfboard; Ski's and Snowboards; Pushbikes (must be in a box); Golf Bags; Large Packages/Boxes (no more than 32 kgs) - $20.00
• Prams and Wheelchairs - FOC
• No items over 32kg will be carried.

Excess luggage may not always be able to travel on the same service as passengers and may need to be carried on a later service. Any items carried on a later service will be available for collection at either Murrays Jolimont (Canberra) or at 486 Pitt Street, Central Station, Sydney.

For safety reasons explosive goods & flammable items can not be carried on any Murrays service.

Murrays Loyalty Club Membership for Sydney/Canberra service

• It is free to join the Murrays Loyalty Club online.
• Registration for the Murrays Loyalty Club can only be made online at www.murrays.com.au. We do not accept registration via the phone or email.
• Once registered as a Murrays Loyalty Club member you will be issued with a member number & password.
• Murrays Loyalty Club Members must book online & travel on 10 Sydney/Canberra express services in a 12 month period will receive 1 (one) trip on the Sydney/Canberra Express service. *One free trip consist of one sector being Sydney to Canberra or Canberra to Sydney.
• To redeem your free loyalty club trip you must booked online & redeem your free trip/s within 6 months of your free trip/s being issued.
• Changes to your free Loyalty Club trip can be made but are subject to change a booking conditions & fees.
• The Murrays Loyalty Club is only valid on the Sydney/Canberra Express services. Not available on any other route service or special event packages.
• Murrays Loyalty Club members will receive regular notification of specials, event packages & up coming offers.