Murrays online system undergoes routine maintenance between 1am – 2:30am daily. We are unable to accept bookings during this period.
1. How do i know my booking has gone through?
If you got your reference number on the confirmation page, you are booked. The reference number looks like this: 1744444. Check that your reference number has 7 numeric characters.
If you didn’t get your reference number, please check your email for the confirmation email. If you have received this then your transaction was successful. Your confirmation email has your reference number.
If, however, you do not receive it within an hour or so of your transaction then please check your spam or junk mail folder and if it is not there, then contact us.
2. What if my booking form doesn't work?
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Click here to download a free copy. If using other browsers, make sure that:
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You are using the latest version of Firefox (1.5+), Mozilla or Internet Explorer (8.0+).
Please note that some functionality may not be available on different browsers.
3. What kind of online security does Murrays provides when booking online?
We use 128 bit security for a completely secure site so you can rest assured that your payment is secure. We use iframes for the payment window, so the padlock and “https” in the address bar, which usually indicate a secure site, do not appear. The iframe page is HTTPS, which is a version of HTTP that includes data encryption for security, but the outside page is not.
If you wish to confirm this, you can open the iframe page outside the frame. To do this in your Firefox browser, right-click on the payment frame, and choose This Frame -> Show Only This Frame, and it looks like this:
4. I tried to make a booking at 2am & was unsuccessful?
The Murrays online systems undergoes routine maintenance from 1am until 2:30am EST daily. During this maintenance period we are unable to accept any online bookings.
1. What are the operating hours of the Murrays Booking office at the Jolimont Centre?
The Murrays booking office is open 7 days a week.
Murrays Booking Office
Jolimont Centre
65-67 Northbourne Avenue
Canberra City
Opening hours at Jolimont are 6:30am – 6:00pm, 7 days a week
2. What are the operating hours of the Murrays Booking office in Sydney?
Murrays Booking Office
486 Pitt Street
Central Station
Sydney NSW 2000
Opening hours at 486 Pitt Street, Sydney are 6:30am – 6:00pm, 7 days a week
3. How can I purchase a ticket on one of your services?
Tickets can be purchased online, from the Murrays booking offices located at Canberra Jolimont Centre, 486 Pitt Street, Central Station Sydney or from a Murrays representative located at Sydney International Airport. Alternatively, you call our bookings office 13 22 51 between 7am – 6pm, 7 days a week.
Booking online allows travellers to purchase tickets at discounted prices (subject to availability). Discounted fares are only available when purchased online.
4. What kind of payment options do you accept?
Murrays Website
Online bookings can be made with a credit card. Murrays use a secure payments site for payments made through our website.
Booking office
Murrays Booking offices located in Sydney & Canberra can process your payment via credit card, debit card or cash.
5. How can I purchase a special fare?
All web specials can only be purchased online & are subject to availability.
6. I am trying to purchase a $15 fare but can’t find one?
In accordance with the conditions detailed on our website, Murrays discounted $15.00 fares are subject to availability. The availability of these discounted fares is determined on the basis of a number of complex factors. These factors include the demand for a particular service, availability of seating and the number of deals available at any one time. As a result of those factors, discount fares may not be available on every service at any one time. Further, the availability of discounted fares on any one service can change. Sometimes, there can be a number of discount fares available on a particular service, while at other times, no discounted fares are available.
7. I have booked a flexible fare. Can I change my booking?
Flexible fares can be changed once to another service up to 2hrs prior to departure at no additional cost. All additional changes are subject to change a booking conditions & fees.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
8. What concession cards are accepted to qualify for a concession fare?
- Australian School Student ID Cards (issued by the school);
- Backpacker and YHA Cards;
- Pension and Senior Cards;
- Disability Pension Cards;
- Health Care Cards;
- Centrelink Concession Travel Cards; and
- Australian Defence ID Cards
All concession cards must be issued in Australia to qualify for a concession fare. Photo Identification in the form of a licence or passport (including concessions, seniors & student ID) are required when boarding the coach.
9. I am travelling from overseas and I am the holder of a concession card in my homeland. Am I qualified to get a concession fare?
Unfortunately, all concession fares are only available to Australian residents & cardholders.
10. I am travelling from overseas and I am a student in my homeland. Do I qualify to get a student fare?
Unfortunately, student fares are only available to students who are studying in Australia. Students fares are only available to students who have proof of age identification in the form of Australian Student ID card.
11. Am I able to sell my ticket to somebody else to travel?
No, tickets are Non-Transferable. Photo Identification in the form of a drivers licence, passport and/or concession or student cards may be required when boarding. Failure to produce Photo ID/Concession cards may result in your ticket being cancelled.
12. I have booked the wrong date. Can I change my booking?
Changes to a bookings are subject to charges & conditions. (Refer to change a booking conditions & fees below) & you must select an alternative travelling date & time. All bookings are non-refundable. All bookings are non-transferable to another persons. If the passenger fails to board the coach, the fare will be forfeited. All bookings can be changed up to 2hrs prior to the original booking date/time either online or calling our booking office (7am – 6pm, 7 days a week).
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
13. I would like to obtain a copy of your terms & conditions?
A full set of terms & condition can be found on the Murrays website.
14. Can I change my booking online?
Yes, you can now manage & change your booking online at our Manage your booking section up to 2hrs prior to your departure time. You will need to provide your reservation number & enter your surname entered at the time of booking. When changing a booking you must select an alternative travelling date & time at the time of change.
15. I am running late for the service I am booked on. Can I change my booking?
Changes can be made as long as the change is made 2hrs prior to the scheduled departure time. Changes can be made online or via our booking office. Any changes made are subject to Changes a Booking fees & conditions.
16. How can I get a copy of my booking/itinerary?
You can now manage your own booking via our Manage your Booking system. You will need your reservation number & simply enter the surname that was entered at the time of your booking.
17. I don’t know my reservation number to access the Manage my Booking section?
If you can’t remember your reservation number either contact our booking office on 13 22 51 (7am – 6pm, 7 days a week) or forward an email to reservations@murrays.com.au
18. Can I get a refund on the ticket that I have purchased?
All bookings are non refundable. You can change your booking up to 2hrs prior to the departure time and you will need to advise your new date/time at the time of change. All changes are subject to Change of Bookings fees & charges.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
19. Can I get a refund on the ticket that I have purchased if I decide not to travel anymore?
All bookings are non-refundable. You can change your booking up to 2hrs prior to the departure time and you will need to advise your new date/time at the time of change. All changes are subject to Change of Bookings fees & charges.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
20. How do I cancel or change my booking?
Changes to a booking are subject to charges & conditions. (Refer to Change a Booking conditions & fees below) & at the time of change you must select an alternative travelling date & time. All bookings are non-refundable or non-transferable to another persons. If the passenger fails to board the coach, the fare will be forfeited. All bookings can be changed up to 2hrs prior to the original booking date/time either online or by calling our booking office (7am – 6pm, 7 days a week). When changing a booking you must select an alternative travelling date & time at the time of change.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
21. Can I open date my ticket?
You are unable to open date tickets but you are able to change your booking up to 2hrs prior to the original booking either online or by calling our booking office (7am – 6pm, 7 days a week). Changes to a bookings are subject to charges & conditions. (Refer to Change a Booking conditions & fees below) you must select an alternative travelling date & time at the time of change.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
22. I am travelling from overseas & may be delayed can I make a booking at Sydney International Airport?
A Murrays representative will be at Sydney International Airport who will be able to assist. Alternatively, you can make a booking online or contact our booking office on 13 22 51(7am – 6pm, 7 days a week).
Bay 26-28, Arrivals (Meet at Bay 27 in Coach Bay Area),
International Terminal (T1)
Sydney International Airport
23. I have a booking from Pitt St Sydney to Canberra. I would like change my booking, so I can be picked up at Sydney International Airport?
Changes to your pick up & set down destinations can not be made online. You will need to contact our booking office between 7am – 6pm, 7 days a week on 13 22 51. All changes are subject to changes a booking fees & conditions.
24. Can I change my booking online?
All bookings can be changed up to 2hrs prior to the original booking either online or by calling our booking office (7am 6pm, 7 days a week). Changes to travel dates & times can only be made online. Changes to your pick up & drop off destinations can only be made by calling our booking office between 7am – 6pm, 7 days a week on 13 22 51. All changes to a bookings are subject to change a booking conditions & fees.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
- Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
- Phone/ Email/In-person Counter change fees - $20 per person/trip.
1. I have a number of bags and bulky items can I travel with them?
The company accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever. We recommend that personal travel insurance is obtained when making your travel arrangements.
The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 32 kgs) and one small carry on bag is able to be taken onboard the coach and must be able to be placed underneath the seat in front or above in the overhead baggage area. Anything in excess of this is subject to the following additional charges:
- Extra Suitcase/Bag weighing no more than 32kg - $10 per additional bag
- Surfboard; Ski's and Snowboards; Pushbikes (must be in a box); Golf Bags; Large Packages/Boxes (no more than 32 kgs) - $20.00
- Prams and Wheelchairs - FOC
- No items over 32kg will be carried.
Excess luggage may not always be able to travel on the same service as passengers and may need to be carried on a later service. Any items carried on a later service will be available for collection at either Murrays Jolimont (Canberra) or at 486 Pitt Street, Central Station, Sydney.
For safety reasons explosive goods & flammable items can not be carried on any Murrays service.
2. What items are not permitted to travel with me on one of your services?
For safety reasons explosive goods & flammable items can not be carried on any Murrays service
3. Can I bring my bike or sporting equipment (golf club or surfboard) with me?
The company accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever. We recommend that personal travel insurance is obtained when making your travel arrangements.
The total amount of free of charge luggage per fare paying passenger is one suitcase (no more than 32 kgs) and one small carry on bag is able to be taken onboard the coach and must be able to be placed underneath the seat in front or above in the overhead baggage area. Anything in excess of this is subject to the following additional charges:
- Extra Suitcase/Bag weighing no more than 32kg - $10 per additional bag
- Surfboard; Ski's and Snowboards; Pushbikes (must be in a box); Golf Bags; Large Packages/Boxes (no more than 32 kgs) - $20.00
- Prams and Wheelchairs - FOC
- No items over 32kg will be carried.
Excess luggage may not always be able to travel on the same service as passengers and may need to be carried on a later service. Any items carried on a later service will be available for collection at either Murrays Jolimont (Canberra) or at 486 Pitt Street, Central Station, Sydney.
For safety reasons explosive goods & flammable items can not be carried on any Murrays service
4. I am missing my bag, who do I call to try and locate my lost property?
Contact the booking office on 13 22 51 (after hours 13 22 59) or forward an email to reservations@murrays.com.au detailing the item missing & the service in which you travelled on.
Murrays accepts no responsibility for loss or damage to luggage arising out of or in any way incidental to the service or the accommodation or the transfer of any luggage between the vehicle and any place of accommodation whether such loss or damage may be due to alleged negligence or misconduct on the part of the company, its employees or agents or otherwise whoever.
5. Can I store my luggage at your booking office in Sydney or Canberra?
Unfortunately, we do not store luggage at our booking office in Sydney or Canberra.
1. Can I bring food & drinks onboard the coach?
Eating on the coach is permitted but, for the comfort of other passengers, we do not allow hot drinks or hot food as the odour quickly spreads throughout the coach. Non-alcoholic drinks are permitted but for safety purposes no drinks in glass bottles are allowed on board. The consumption of Alcohol is not permitted on board the coach.
2. I am travelling with a mobility aid & would like to travel on one of your services?
Passengers that require any special travel arrangements are asked to contact our booking office on (61) 13 22 51 between 7am – 6pm, 7 days a week to assist with your travel plans, or forward an email to reservations@murrays.com.au
3. What time do I arrive before my scheduled departure?
All coaches commence loading 30 mins prior to departure at the Canberra Jolimont Centre & Sydney Central Station. All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes of the departure time may result in your fare & seat being forfeited.
4. Can I bring my pet on the coach?
No pets are allowed to travel on the coach other than guide dogs or registered companion dogs.
5. Do Murrays coaches have seat belts, air-conditioning & toilet facilities?
All Murrays coaches have seat belts & air conditioning. Some services have a toilet provided but those that do not have a toilet, the driver will provide a comfort stop if one is required when requested to the driver.
6. What happens if I fail to board the coach at my scheduled time?
Failure to board the coach within 10 minutes of the departure time will result in your fare & seat being forfeited.
7. Am I able to reserve a window seat for my travel?
Allocated seating is not available & seating is based on a first come first served basis.
8. I have friends meeting me at my destination? What time will my coach arrive?
Murrays have a facility for your friends & family to track your coach so they can meet you at your destination. To operate this facility you must have your Booking reservation number. Our tracking system may be delayed by up to 5 minute and the vehicle can only be tracked once the trip journey has commenced.
Accuracy of the vehicle location:
Accuracy of the vehicle location is as good as what a satellite navigation unit provides these days. However, there are a host of reasons why, at times, the location data is not accurate, mostly due to weak GPS signal, bad weather and high rise buildings in the CBD.
Condition of use:
The data shown in the Track your Coach facility is for informational purposes for Murrays customers only. Murrays will not be liable for any loss or damage including without limitation, indirect or consequential loss or damage, arising out of or in connection with the use of this website
1. How can I give feedback on my experience with Murrays?
We would appreciate any feedback about your experience. Feedback can be forwarded to reservations@murrays.com.au or you can complete the Contact us page.
2. How do I apply for a job with Murrays?
Visit our employment section for vacancies or alternatively, please forward your resume to employment@murrays.com.au
3. How do I contact Murrays?
Murrays have been operating for over 46 years providing express services, tours, transfers, coach hire and bus charter for large and small groups in all regions in Australia.
Murrays Express Services – ticketed coach services - (61) 13 22 51
Murrays Coaches, Buses & Limousines – charter/hire coaches, buses & limousines - (61) 13 22 59
Email: enquiries@murrays.com.au
Fax: (61) 1300 309 448
1. What destinations do Murrays travel to?
Murrays only operates services between the following destinations.
Canberra – Sydney International Airport & Sydney Central
Sydney Central & Sydney International Airport - Canberra
Canberra – Narooma - refer to timetable for pick up times & destinations (put link)
Narooma - Canberra
Canberra – Wollongong - refer to timetable for pick up times & destinations (put link)
Wollongong - Canberra
Canberra – Snowy Mountains (Service only operates from July – Sept)
Snowy Mountains - Canberra (Service only operates from July – Sept)
We do not operate any other route services to any other destinations throughout Australia
2. Do you operate a service from Canberra to Melbourne?
Murrays only operates services between the following destinations.
Canberra – Sydney International Airport & Sydney Central
Sydney Central & Sydney International Airport - Canberra
Canberra – Narooma - refer to timetable for pick up times & destinations (put link)
Narooma - Canberra
Canberra – Wollongong - refer to timetable for pick up times & destinations (put link)
Wollongong - Canberra
Canberra – Snowy Mountains (Service only operates from July – Sept)
Snowy Mountains - Canberra (Service only operates from July – Sept)
We do not operate any other route services to any other destinations throughout Australia
3. Do you operate any services in Queensland?
Murrays only operates services between the following destinations.
Canberra – Sydney International Airport & Sydney Central
Sydney Central & Sydney International Airport - Canberra
Canberra – Narooma - refer to timetable for pick up times & destinations (put link)
Narooma - Canberra
Canberra – Wollongong - refer to timetable for pick up times & destinations (put link)
Wollongong - Canberra
Canberra – Snowy Mountains (Service only operates from July – Sept)
Snowy Mountains - Canberra (Service only operates from July – Sept)
We do not operate any other route services to any other destinations throughout Australia
4. I am travelling on the 3pm service. Will it depart on-time?
Our services depart on-time at the scheduled departure time. We commence loading coaches 30 mins prior to departure at the Canberra Jolimont Centre & Sydney Central Station. All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes of the departure time your fare & seat will be forfeited.
5. Does the service pick up & drop off at Liverpool or Strathfield?
Murrays only offers pick up & drop offs at Sydney Central Station (486 Pitt St, Sydney) & Sydney International Airport (Bay 26-28). We do not operate any other pick up or drop off destinations along the way on our Sydney/Canberra service.
6. Do you pick up passengers from Goulburn?
Murrays offers a non stop service departing from Sydney & Canberra. We do not pick up or drop off at any other destinations along the way on our Sydney/Canberra service.
7. How long is the travel time from Sydney to Canberra?
Approximate travelling time is just over 3½hrs to Canberra. Travel duration times are subject to change due to traffic & weather conditions. Murrays highly recommends that when making travel plans that you ensure that a contingency is in place for unforeseen circumstances which may occur that are out of our control.
8. How long does it take to travel from Canberra to Sydney?
We estimate the travelling time is just over 3½hrs to Sydney Central Station. Travel duration times are subject to change due to traffic & weather conditions. Murrays highly recommends that when making travel plans you ensure that a contingency is in place for unforeseen circumstances which may occur that are out of our control.
9. Do I need to carry a printout of my ticket at the time of boarding the coach?
You do not require a print out of your ticket. We recommend that you have your reservation number & your photo identification in the form of a licence or passport (including concessions, seniors & student ID) as this may be required when boarding the coach.
10. What time should I arrive before my departure?
All coaches commence loading 30 mins prior to departure at the Canberra Jolimont Centre & Sydney Central Station. All passengers must board the coach 10 minutes prior to the scheduled departure time. Failure to board the coach within 10 minutes will result in your fare & seat being forfeited.
Effective immediately, Murrays Australia have made changes to our unaccompanied minor policy. Unfortunately, we longer carry children under the age of 15 years without being accompanied by an adult (over the age of 18+ yrs). We will not accept the responsibility for the safety of child under the age of 15 years on any Murrays service who is not accompanied by an adult (over the age of 18+ yrs).
1. How do I make an unaccompanied minor booking?
Children under the age of 15 years are not permitted to travel unaccompanied on any Murrays Australia service. All children under the age of 15 must be accompanied by a paying adult (over the age of 18+ yrs) Proof of age for the accompanied person must be shown on departure if no identification is provided travel may be refused for both passengers. The person accompaning the child under the age of 15 yrs old must accept full responsibility for the child during the journey.
2. I would like my child who is 13 year old to travel onboard a Murrays service unaccompanied? What do I need to do for them to travel?
Children under the age of 15 years are not permitted to travel unaccompanied on any Murrays Australia service. All children under the age of 15 must be accompanied by a paying adult (over the age of 18+ yrs) Proof of age for the accompanied person must be shown on departure if no identification is provided travel may be refused for both passengers. The person accompaning the child under the age of 15 yrs old must accept full responsibility for the child during the journey.
1. What destinations do Murrays travel to?
Murrays only operates services between the following destinations.
Canberra – Sydney International Airport & Sydney Central
Sydney Central & Sydney International Airport - Canberra
Canberra – Narooma - refer to timetable for pick up times & destinations (put link)
Narooma - Canberra
Canberra – Wollongong - refer to timetable for pick up times & destinations (put link)
Wollongong - Canberra
Canberra – Snowy Mountains (Service only operates from July – Sept)
Snowy Mountains - Canberra (Service only operates from July – Sept)
We do not operate any other route services to any other destinations throughout Australia.
2. Where do the Murrays services depart & arrive at the Sydney Coach terminal?
Murrays services depart & arrive from 486 Pitt Street, Central Station, Sydney.
3. Do the Murrays service drop & pick up from Sydney International Airport?
Yes, you need to check the timetable for the services that operates via the airport. Bookings are essential for Sydney International Airport pick up & drop offs as Murrays will only stop where passengers are booked on the service.
A Murrays representative will be at Sydney International Airport who will be able to assist. Alternatively, you can make a booking online or contact our booking office on 13 22 51(7am – 6pm, 7 days a week).
Bay 26-28, Arrivals (Meet at Bay 27 in Coach Bay Area),
International Terminal (T1)
Sydney International Airport
4. Do any Murrays services drop off or pick up from Sydney Domestic Airport?
Murrays do not collect or drop off passengers at Sydney Domestic Airport . We only operate a pick up & drop off service to passengers at Sydney International Airport. We suggest that if you are arriving into Sydney Domestic Airport that you travel on the terminal shuttle bus (T Bus) or the Airport Link train which go between the Domestic and International terminals. For more information about transport between the terminals visit www.sydneyairport.com.au
5. Where do you pick up & drop off at Sydney International Airport?
Pick Up Location
Bay 26-28, Arrivals (Meet at Bay 27 in Coach Bay Area),
International Terminal (T1)
Sydney International Airport
Pick Up Location
Drop Off Location
Level 2 Departures, International Terminal (T1)
Sydney International Airport
6. Where does the Murrays service depart & arrive from in Canberra?
Bay 5 and 6 Jolimont Centre
65-67 Northbourne Avenue
Canberra City
1. How can I join the Murrays Loyalty Club?
Joining the Murrays Loyalty Club is simple. You just need to register online & your membership details will be provided to you in a few minutes. To be a member of the Murrays Loyalty Club you can only join online.
Membership can only be made online at
- Once registered as a Murrays Loyalty Club member you will be issued with a member number & password.
- Murrays Loyalty Club Members must book online & travel on 10 Sydney/Canberra express services in a 12 month period will receive 1 (one) free trip on the Sydney/Canberra Express service. *One free trip consist of one sector being Sydney to Canberra or Canberra to Sydney.
- To redeem your free loyalty club trip you must book online & redeem your free trip/s within 6 months of your free trip/s being issued.
- Changes to your free Loyalty Club trip can be made but are subject to Change a Booking conditions & fees.
- The Murrays Loyalty Club is only valid on the Sydney/Canberra Express services. Not available on any other route service or special event packages.
2. I can’t remember my Murrays Loyalty Club Number?
I can’t remember my Murrays Loyalty Club Number
3. I forgot my password? What should I do?
Your password will be your day & month of birth. Alternatively should you have any further assistance contact our booking office on (61) 13 22 51 between 7am – 6pm, 7 days a week or forward an email to loyaltyclub@murrays.com.au
4. I want to redeem my free trip. What do I need to do?
Once you have qualified for a free trip you need to redeem your booking online. Your free trip will be allocated to your account for you to use within 6 months from the date of issue. Murrays Loyalty Club bookings can only be made online. No phone or counter bookings can be made.
5. Can I join the Murrays Loyalty Club via the phone or email?
No, you can only join the Murrays Loyalty Club online at the Murrays website.
6. Can I change my free loyalty club booking?
Free trips are non-refundable & non-transferable to another person. If the passenger fails to board the coach, the fare will be forfeited. All bookings can be changed up to 2hrs prior to the original booking date/time either online or by calling our booking office (7am – 6pm, 7 days a week). Changes to a bookings are subject to charges & conditions. (Refer to change a booking conditions & fees below) & when making the change you must select an alternative travelling date & time.
Discount Web Fares - $10 per person/trip with the exception of $15 web fares which attracts a $20 per person/trip change fee.
Phone/ Email/In-person Counter change fees - $20 per person/trip.
7. Is the Murrays Loyalty Club available on the South Coast or Wollongong services?
No, The Murrays Loyalty Club is only valid on the Sydney/Canberra Express services. Not available on any other route service (Wollongong/South Coast/Snow Service) or special event packages.
8. If I am a member of the Murrays Loyalty Club can I use my free trips on the South Coast or Wollongong services?
No, The Murrays Loyalty Club is only valid on the Sydney/Canberra Express services. Not available on any other route service (Wollongong/South Coast/Snow Service) or special event packages.
9. How many trips do I have to travel on to receive my free trip?
Murrays Loyalty Club Members must book online & travel on 10 Sydney/Canberra express services in a 12 month period which will qualify for 1 (one) free trip on the Sydney/Canberra Express service. *One free trip consist of one sector being Sydney to Canberra or Canberra to Sydney.
10. How long do I have to use my free trip?
You have 6 months to use your free trip from the date of issue.
11. Do I need to enter my Murrays Loyalty Club number every time I travel?
Yes, you need to ensure that when you make a booking that you enter your membership number. This will allow your booking to be registered as part of your membership. Making a booking as a non member can not be allocated to your membership number after the booking has been confirmed.
12. I am a Murrays Loyalty Club Member, but forgot to enter my membership number when I made my booking?
Unfortunately, you are unable to claim rewards for trips when you have not made the booking with your membership number at the time of booking.
Murrays Loyalty Club members need to ensure that you enter your membership number at the time of booking. This will allow your booking to be registered as part of your membership. Making a booking as a non member can not be allocated to your membership number after the booking has been confirmed.
13. I have a VIP Membership Number. Can I use this still?
For those passengers who were issued with a VIP Membership number this will be transferred to the new Murrays Loyalty Club. Your password will be your day & month of birth. If you have any questions, please email us quoting your current membership number to loyaltyclub@murrays.com.au
14. I have booked & travelled with Murrays in the last couple of months. Can I claim these trips?
Your trips can only be claimed from the day the New Murrays Loyalty Club commenced (17/1/12). No previous trips prior to this date can be claimed. Murrays
Loyalty Club members need to ensure that you enter your membership number at the time of booking. This will allow your booking to be registered as part of your
membership. Making a booking as a non member cannot be allocated to your membership number after the booking has been confirmed.